The Vice-President of Destination Services is responsible for organizing, coordinating and directing all operations, programs and personnel required for servicing meetings and events. By working closely with CVB staff and event organizers, the Destination Services Manager determines servicing requirements and other support needed by the planning organization.
Duties & Responsibilities:
Prepares and manages annual Destination Services Budget.
Works with VP of Partnership and Visitor Services to develop and maintain the database of local vendors.
Serves as lead on Simpleview CRM.
Evaluates and updates destination services packages.
Coordinates and facilitates Destination Marketing Fee Program.
Utilizes Simpleview CRM to distribute services requests to partners, track service commitments/fulfillment, and to prepare status reports.
Assists in preparation and presentation of bids related to services.
Coordinates site visits, site inspections, group welcomes, and familiarization tours.
Oversees preparation of event materials and welcome bags.
Attends and organizes pre-and post-event meetings with meeting planner and appropriate vendors as needed.
Conducts post-event evaluations and pickup reports.
Prepares destination services department report for Monthly Board of Directors meetings.
Provides local area options that meet event planners’ expressed needs.
Attends conferences as needed to promote the area as a destination.
Maintains a well-informed working knowledge of all hotels, attractions and services, both public and private, available in the area.
Provide onsite servicing for events as needed.
Participate in host committee/local organizing committee meetings.
Manages and utilizes bureau housing software Meetingmax.
Recruit meeting, tour and sports planners to York County which generates an economic impact.
Works with the SVP of Marketing and Communications to prepare press releases, social media coverage, and calendar of event information in a timely manner.
Cultivates a core group of volunteers such as Partners in Tourism to assist at events.
Represents the destination, the Bureau and the Bureau's stakeholders at domestic trade shows in order to increase potential sales leads for future business.
Assists with the development and implementation of the bureau’s annual strategic plan.
Coordinates experiential tours with area attractions.
Coordinates hospitality tour training in partnership with Parks, Recreation & Tourism.
Strong organizational skills
Strong communications skills
Recognizes the importance of customer service
Initiative to handle routine problems
Ability to handle multiple tasks simultaneously
Proficient in Microsoft Office suite
Proficient in Simpleview CRM
Familiarity with Meetingmax or comparable housing bureau software
College degree or equivalent work experience
Minimum of four years experience in the hospitality industry or related field preferred
Knowledge of the group, meeting and amateur sports market
Must have his/her own transportation and hold a valid driver’s license
Overnight travel, weekend and evening assignments
Must be able to lift a minimum of 35 lbs
Deadline to apply is 5:00pm (EST) on June 22, 2018.
About Visit York County, SC
The Rock Hill/York County Convention & Visitors Bureau (CVB) is the destination marketing organization (DMO) for York County, which is located in the Piedmont region of South Carolina’s upstate.
York County is Charlotte’s southern neighbor, and is the northern-most county in the Olde English Tourism District of South Carolina.
The Visit York County, SC is responsible for supporting and maintaining a vibrant tourism economy for all of York County, SC. It is also accountable for developing and promoting an identity for York County, SC, based on the area’s authentic offerings.
York County is recognized as one of the fastest growing counties in the state of South Carolina. Comprised of nine municipalities – including the towns of Clover, Fort Mill, Hickory Grove, McConnells, Sharon and Smyrna, and the cities of Rock Hill, Tega Cay and York – each unique community, from rural to urban, shares a rich cultural heritage.