The Front Desk Administrator is responsible for all administrative tasks and duties of the office to ensure a productive working environment for the entire team. The Front Desk Administrator will approach this role and the responsibilities with the highest level of professionalism and customer service to our members, partners and visiting guests. This role will support the office through a variety of tasks in order to maintain a structured organization. The Front Desk Administrator is a part-time (mandatory 25 hours a week), hourly, non-exempt employee who reports directly to the Senior Director of Operations.
Ensure general administration is managed and organized on a daily basis, such that the office is well maintained and runs smoothly.
Performing routine administrative tasks including telephone and email correspondence with our members and partners.
Upon receiving correspondence in either phone or email format, confirming the inquiries are followed up in a timely matter, or shared with appropriate team members.
Greeting and providing a high level of service and support to all guests and visitors.
Tracking of office supply inventory and supply orders and completion of these orders as needed in a timely matter.
Maintaining kitchen and pantry supplies and cleanness of pantry on daily basis.
Onsite contact for Building with Office Management, Security and Parking Contractor for necessary work orders, communications, monthly parking credentials, etc.
Preparation of administrative reports, presentations, memorandums, proposals and correspondence as needed.
Supporting other team members specifically the Senior Director of Operations in day-to-day operations.
Support Executive Office and CEO on behalf of Executive Assistant when necessary.
Creation and maintenance of a filing and e-archiving system for necessary office documents, as well as contact lists and internal communications, and data entry.
Assist financial team with basic administrative AP/AR tasks.
Conference room set ups and break downs from meetings including management of food/beverage as may be required.
Send and receive mail and packages.
Additional ad-hoc tasks and projects as they become relevant and necessary.
1-2 years' experience in customer service or administrative role
4-year degree or equivalent preferred
Association experience preferred
Strong computer skills
Excellent organizational skills
Detail oriented, conscientious, organized
Customer/Client facing experience
Adaptable to changing situations
Professional in behavior and appearance
Communicates clearly, both verbally and in writing
Takes pride and ownership in their work
Seeking career growth, eager to continuously learn and expand
Trustworthy, ethical and loyal
About Destinations International
As the global trade association for official destination organizations and convention and visitor bureaus (CVBs), Destinations International is about serving destination marketing professionals first and foremost. Together with our members and partners, Destinations International represents a powerful forward-thinking, collaborative association; exchanging bold ideas, connecting innovative people, and elevating tourism to its highest potential. Destinations International’s membership includes over 600 official destination organizations with more than 5,000 professional members in over 15 countries. Membership is open to all official destination organizations recognized by their respective governments from the smallest town to the largest country, including convention and visitor bureaus, regional tourism boards, state tourism offices and provincial tourism offices and national tourism boards. Destinations International strives to make our members and their destinations successful. As the world's largest and most reliable resource for destination organizations, we inform, connect, inspire and educate our members with the goal to drive destination economic impact, job creation, community sustainability and quality of life through travel.
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