Visit Bellevue’s Director of Visitor Experience will be responsible for the general oversight and implementation of all Visit Bellevue’s Visitor Experience Programs and Partner Engagement, including management of employees, volunteers, visitor services, programming, packaging and hospitality training programs.
The ideal candidate will be highly committed to ensure that Bellevue is providing excellent customer service to visitors and collaborating with Visit Bellevue Partners, stakeholders and the hospitality industry. Primary roles of this position involve implementing strategies to strengthen Bellevue’s destination brand, visibility and market position, with an emphasis on continuing improvement of the overall visitor experience in Bellevue.
The ideal candidate will be an experienced professional with a passion for customer service and communications, as well as for implementing unique destination improvement programs. He/She will be a skilled strategist who is able to drive creativity and enthusiasm in others in the execution of Visit Bellevue’s Visitor Experience initiatives.
What You Will Do
Work to develop new products, packages and experiences to create ideal visitor experiences in Bellevue.
Provides oversight to all Visitor Experience staff, volunteers and programs for Visit Bellevue, ensuring excellent customer service to visitors, clients and partners.
Develop, implement and provide oversight and administration to the Certified Tourism Ambassador Program.
Develop, implement and provide oversight and administration to the Community Host volunteer program.
Preferably a minimum of five years’ experience in destination marketing, convention, visitor and leisure promotion, or travel related activities requiring training and service skills.
Bachelor’s Degree preferably in Business Administration, Marketing or Communications.
Excellent leadership, project management and organizing skills.
Exquisite communication and interpersonal skills.
Additional Salary Information: Health and wellness benefits
Vacation, sick and holiday pay
Retirement plan with match
Free ORCA bus card or discounted parking
Employee assistance program
Training and development opportunities
A team-centric work environment
About Visit Bellevue
Visit Bellevue serves as Bellevue Washington's official Destination Marketing and management Organization. Visit Bellevue stimulates economic growth and development by increasing visitor and convention business and inspiring memorable visitor experiences.Promoting Bellevue Washington as a visitor destination is both exciting and rearding. Our region is known far beyond its borders as a first class domestic and international destination serving over 2.3 million visitors per year. Our region is renowned for its pacific coast, mountains, national parks, maritime recreation, high quality hotels, renowned restaurants, corporate headquarters, world-class shopping and high quality of life.