JOB SUMMARY: Performs administrative and program support to the Membership Department, while expanding our membership communications and Central PA Convention & Visitors Bureau (CPCVB) goals.
DUTIES AND RESPONSIBILITIES:
New Member Onboarding: initial membership packet send out, follow-up welcome email, internal membership update, member onboarding tracking, and initial meeting setup
CRM management: adding all business and contact information, monitoring and updating account status, tracking payment
Membership listing: creating, updating, enhancing, providing instruction and tech-support to members
New Member Orientation meeting: creating all materials to be used and distributed, preparing presentation, managing invitations and attendance list, member follow-up
Responsible for tracking of member call-outs within specific departments, sending monthly updates
Prospect follow-up: after initial communication via Manager, will follow-up with additional email, phone call, and track prospects for continued follow up
Potential member research and outreach
Responsible for member listing updates in regards to various promotions
Help with distribution of member promotional materials
Outcalls for increased member participation
Assistance in reviewing promotional materials (i.e. printed guide) and microsite listings for accuracy/edits
Consumer Relations Management (CRM) software
Serve as Department Admin
Work with Administrative Manager to clean up and maintain membership contacts and lists
Continued upkeep of distribution lists and contacts as needed
Manage Member Extranet
Responsible for updating creative collection with new contract information
Request assets from members and compile for upload
Create all co-op materials (contracts, order forms, spec sheets)
Send and collect all co-op order forms and contracts
Work with Finance Manager to send out invoices and track payments
Manage sales grids and track all confirmed sales and revenue
Assist in direct sale of co-op placements
Assisting with official co-op sale communications, scheduling, and webinar planning
Assist Director of Visitor & Member Services in planning of small events
Sending communications including save the dates, invitations, and thank you emails
Creating informational materials for events
Managing day-of event details such as lunch orders and refreshments
Assist Director of Visitor & Member Services in producing member events annually
Hospitality Online Training Program
Responsible for updating and keeping data current
FAM Tours – as needed
Setup FAM tour dates and times with members
Cross-reference employee schedules and setup FAM tours internally
Send out reminder details regarding FAM tours
Distribute thank you cards following FAM tours
Assist with office maintenance and tasks as needed
Answering phones, cleaning kitchen, greeting guests as they walk-in, getting beverages for meetings, etc.
Serve as back-up coverage for Visitor Information Desk
Working knowledge of Word, Excel, Power Point, databases, and web searches.
Demonstrated interpersonal skills.
Ability to type accurately at 60 words per minute.
Knowledge of business English and grammar.
Knowledge of office methods and procedures.
Ability to communicate clearly and effectively with the public and employees in person or via telephone in a professional positive and friendly manner.
Professional manner and dress.
Knowledge of Centre County
Must have use of vehicle for use while on CPCVB business.
Must be free to travel as needed to carry out CPCVB goals.
Must be able to lift up to 40 lbs. and transport CPCVB equipment and materials for use in programs.
Must have valid Pennsylvania Driver’s License and auto insurance.
About Central PA Convention & Visitors Bureau
The Central PA Convention & Visitors Bureau (CPCVB) is the official Tourism Promotion Agency for Centre County, Pennsylvania. Located in "Happy Valley," State College, PA across from Beaver Stadium, the Central Pennsylvania Convention & Visitors Bureau (CPCVB) is a nonprofit, membership-based organization committed to the fundamental principal that conventions and visitors can be more effectively attracted to our area through "coordinated group action" rather than independent action. The bureau's mission is to develop, promote, and engage in travel related activities and coordinate visitor services designed to enhance the economic activity and quality of life within the county and thereby contribute to the commonwealth.