This position serves as the liaison between the client, TPB departments and destination partners with an emphasis on managing planners’ needs to determine the appropriate products and services needed to increase economic impact for the destination. The Manager of Destination Services primarily serves and supports the directors of both group and leisure sales to close future business by managing Destination Reviews and site inspections as well as servicing groups to ensure the successful execution of meetings and events with a maximum economic impact.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Collaboratively works with the Group sales team to present appropriate products and services to clients and manage the showcasing of the destination.
Through proactive communication, understands client’s needs to successfully coordinate and manage Destination Reviews and customized site inspections in order to assist the securing of future business for the destination.
Utilizes promotional tools, products, and services for incoming confirmed groups, meetings, and conventions to help increase attendance, repeat business and economic impact to the destination.
Actively recruit partners to effectively support the needs of visitors while expanding content, marketing, and communication efforts of the destination.
Develops and expand partnerships within the community and industry to actively support customer requests.
Assists with development, marketing and execution of destination-wide safety and security measures to ensure customers confidence.
Support clients in planning and executing in-person and hybrid events while maintaining up to date knowledge on industry trends and trainings.
Create and enhance virtual assets to elevate communication as well as marketing and attendance building tools to effectively sell to target customers.
Educate, communicate, and showcase diversity, equity, and inclusion of the county to clients and attendees.
SERVICES / ADMINISTRATIVE
Manages the creation and coordination of itineraries for assigned site inspections and Destination Reviews for both Group Sales and the Leisure Sales team.
Manages and leads pre/during/post communication for assigned confirmed meetings or conventions ensuring attendance and proper information is communicated between client and destination partners.
Maintains working knowledge of organization’s policies, procedures, and systems to manage invoices, expenses, and budget.
Utilizes CRM database, Simpleview, along with monthly reports to allow for effective and efficient communication and analysis in the execution of services.
Supports the servicing of promotional inventory and other specialized materials for Group Sales and Services department.
Maintains a high level of destination product knowledge of Palm Beach County and The Palm Beaches partner network through site inspections, proactive engagement, and contact with key partners.
Establishes positive relationships with destination partners that will help assist client and team in value added opportunities.
Demonstrates an ability and willingness to provide efficient and quality service to both internal and external customers.
Uses specialized knowledge, sales, and technological training to successfully execute on responsibilities and proactively seeks out solutions.
Adapts quickly to changing volume of work and responds appropriately and positively to various situations.
Keeps informed on trends and events through industry association involvement.
Utilizes Learning & Development tools to support development of talent to remain relevant and innovative in the industry.
QUALIFICATIONS, EDUCATION, EXPERIENCE
Bachelor’s degree from a four-year college/ university or equivalent work experience.
Minimum of 5 years hospitality industry experience specifically in sales and services
Proficient in MS office products
Database management experience, Simpleview a plus
Strong communication, presentation, organizational and interpersonal skills required
Ability to clearly write routine reports and correspondence to internal team members, community partners and clients.
Must be willing to work irregular hours including evening and weekends.
Valid driver’s license
EQUAL EMPLOYMENT OPPORTUNITY
DISCOVER THE PALM BEACHES is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Working conditions are normal for an office environment. Work for the Manager, Social Media does require monitoring and engagement on weekends and during the evenings, with some business travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is meant to describe the general nature and level of work to be performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
About Discover The Palm Beaches
Discover The Palm Beaches (DTPB) serves as Palm Beach County's travel planning resource for domestic and international visitors. As the official destination marketing organization charged with promoting Palm Beach County as a leisure travel and meetings destination, Discover The Palm Beaches plans and executes initiatives in a broad range of areas including sales, marketing, research, visitor services and industry relations. The goal is to deliver the right message through the right medium to the right audience at the right time in order to increase visitation and economic impact in Palm Beach County. Discover The Palm Beaches is a private non-profit corporation that is funded primarily by the collection of a "bed tax" paid by lodging guests for short-term stays in Palm Beach County.
Located in South Florida, Discover The Palm Beaches provides a fun, inclusive, creative and professional environment for its team members. Team members are rewarded with a comprehensive benefits package that includes a competitive salary and benefits, generous paid time off and an excellent 401k plan.