Career Center

JOB TITLE: Customer Success Executive, 2Synergize

DATE: December 2022

REPORTS TO: Suzzanne Ravitz

DEPARTMENT: 2Synergize

STATUS:

ABOUT 2SYNERGIZE:

2Synergize is a Simpleview consulting company that specializes in helping destination marketing organizations to gain a competitive edge in the meetings and events business, including through the use of products like MINT. MINT is the world’s largest meetings history database, FuturePace, and consulting projects.

ABOUT SIMPLEVIEW:

Simpleview is a software development, data analytics and digital marketing firm that supports destination marketing organizations to reach their tourism marketing goals with first-in-class digital products and services. We believe our customers -- towns, cities, states and nations across the globe -- have a role to play in creating great experiences for visitors, for the people who call them home and for businesses and workers who rely on travel to sustain their local economies.

JOB SUMMARY:

The Customer Success Executive, 2Synergize is a customer-facing role that focuses on providing administrative support, migration, training and consulting to MINT and FuturePace subscribers as well as internal and external staff. Chief among their responsibilities is to support accounts, troubleshoot client challenges and provide relevant information, they also will build relationships with their portfolio of clients and are an advocate for their needs within the company. Additionally, they will assist in data analysis, facilitate data gathering and processing, monitor data compliance, to provide training and best practices and to ensure our customers meet their expectations from the product. The Customer Success Executive serves as a subject-matter expert for MINT at Simpleview, both internally and externally. Additionally, the Customer Success Executive will provide support for 2Synergize consulting projects and customer advisory board meeting summaries.

JOB RESPONSIBILITIES:

• Data Analysis- supporting the 2Synergize team on data analysis for consulting, DACC/DAMMM and other special projects
• Providing summaries for customer advisory board meeting
• Customer Support - supporting clients in all their needs in relation to MINT+ and FuturePace. Troubleshooting client issues with product use and implementation and guiding them towards resolution and best practices. Communicating with clients to guide them through the various data collection processes that are a core aspect of the data co-op nature of MINT in order to build a robust meetings database.
• Client onboarding and training - Setting up new clients and communicating with them to establish onboarding roadmaps, training appointments, and data processing deadlines. Supporting existing clients in their ongoing and new hire training needs.
• MINT Data Research Projects - as a large database of Meetings database, MINT+ presents several opportunities for researching data for marketing, data audits, and efficiency testing purposes. Collaboration between the MINT+ dataset and other industry datasets is another common practice resulting from the goal of finding new tourism industry data trends and meaning. This role will assist in planning, adapting, running, and concluding various data projects for the betterment of MINT+.
• Analyze data trends and organic performance within the MINT platform. Conduct descriptive and predictive analysis to identify trends, patterns and anomalies.
• Develop analytic reports that provide actionable insights for internal stakeholders or customers.
• Data Support - working with the MINT Associate Product Manager to ensure a clean and error-free database. Pursuing data clean-up projects, analyzing project needs, and executing processes to improve and enhance the database. Maintaining records of and communicating common client needs, bug reports, pain points, feature requests, and ideas for possible product improvements.

REQUIREMENTS FOR A SUCCESSFUL CANDIDATE:

This position requires a talented professional who exhibits the following attributes:

• Experience with onboarding and training clients
• A strong understanding of excel and how to correctly handle data, how to use pivot tables, and experience in implementing more complex formulas for data analysis. Enjoys working with data and solving problems
• Ability to multi-task across different platforms and forms of communication
• Exercises critical thinking to conduct thorough analysis that results in actionable insights and recommendations
• Experience in a customer support role working with a diverse array of client personalities
• Communicates clearly, effectively, and persuasively in both written and verbal forms
• Exercises good judgment to take smart action and solve problems, does not require constant oversight, goes beyond the bare minimum, and performs well under pressure
• Self-motivated with good time management skills. Eager to communicate and collaborate on projects with teammates in a remote work environment to ensure everyone can fulfill their roles and responsibilities and to ensure that team members are feeling supported in achieving their goals.
• The ideal candidate is not someone who struggles in a remote work environment, or who struggles with self-motivation in a hands-off managing environment
• Maintains high standards and provides work that is professionally composed and free of error
• The ideal candidate must be willing and able to travel domestically or internationally for industry events

PREFERRED REQUIREMENTS:

• Bachelor’s degree from an accredited college or university
• Four years of industry experience in a client facing role

WHAT’S IN IT FOR YOU:

• Fulfilling work at a company that makes an impact in hundreds of communities across the globe
• The ability to set a career trajectory and move along a growth path
• Great co-workers, including geeks, parents, artists, gamers, veterans and average joes and janes
• A friendly, diverse and casual environment
• 100% paid medical benefits for employees and short-term disability paid by the company plus options for vision, dental, pet, long-term disability and life
• Relaxed dress code and work from home flexibility
• 401K and options for matching contributions

Qualified candidates, please apply at: https://www.simpleviewinc.com/our-world/staff/join-our-team/

Or submit your resume at careers@simpleviewinc.com

About Simpleview

We are travel and tourism's leading provider of CRM, CMS and digital marketing technology for 900+ destinations.

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