Description

Lead the Guest Experience at Virginia Safari Park

Virginia Safari Park is a major family attraction and destination in the Shenandoah Valley, welcoming guests from across Virginia and beyond for a unique drive-through safari and animal experience.

As Virginia Safari Park continues to grow and expand its attractions, guest services, retail, food service, and visitor experiences, we are looking for an experienced Guest Services Manager to help lead the next stage of our operation.

This is an opportunity for a hands-on hospitality or operations leader to take ownership of a substantial guest-facing operation and have a direct impact on the experience of thousands of visitors each season.

The Guest Services Manager will work closely with senior leadership and Assistant Managers to coordinate the park's daily guest operations across Admissions, Gift Shop, Café, Tour Operations, and Guest Services.

This is a leadership position for someone who enjoys managing people, solving operational problems, improving systems, and creating an exceptional guest experience.

The Opportunity:

Virginia Safari Park is looking for an experienced, energetic and enthusiastic person to manage the Guest Services Department. This is a permanent full-time salaried position. Weekends and Holidays (during open season) are required as part of your normal schedule. The Virginia Safari Park is among the Top Tourist Attractions of the Shenandoah Valley with matching levels of Retail Sales.  The park operates in a very fast-paced atmosphere with high demands and a strict focus on customer satisfaction.

The Guest Services Department includes:

• • Admissions & Tickets Sales via drive-thru windows;
  • Multiple retail outlets;
  • Maintaining Animal Feed Revenue Sources;
  • Customer Care and Crowd Control;
  • Tour rides;
  • Food Services;
  • Custodial Services within above areas

This position offers the opportunity to become a key member of the Virginia Safari Park management team.

As the park continues to develop, the Guest Services Manager will have opportunities to:

• Help shape and improve guest-service standards and operating procedures.
• Develop and implement more efficient department workflows.
• Build and mentor a strong guest-services team.
• Develop Assistant Managers and future department leaders.
• Participate in new attraction, event, retail, food-service, and guest-experience initiatives.
• Work directly with senior leadership on operational improvements.
• Take on increasing responsibility as the organization continues to grow

We are looking for someone who wants more than a job. We want a leader who wants to help build the future of the park.

The Virginia Safari Park is a smoke-free environment, with a conservative dress code to include no exposed tattoos and body piercings.

Benefits include competitive salary, paid sick and vacation time, 401(k), and health insurance options.

Requirements

This position requires a professional appearance and demeanor, following our company guidelines, along with past experience in customer service. We will provide some on-the-job training for particulars as needed, but applicants are expected to have experience in the above listed duties.

The job requires:

• Managing, hiring and scheduling all seasonal gift shop/admission, snack bar and wagon tour staff. 
• Experience handling high volume admission ticket sales.
• Experience orchestrating retail sales operations.
• Experience managing food services operations.
• Experience overseeing crowd control activities: parking, line cuing, directing foot traffic.
• Handling the bookings for schools, groups and birthday parties.
• End of day cash handling and deposits.
• Strong computer skills with experience using POS systems 
• The ability to work all positions as necessary.
• Maintaining monthly reports for Director and CEO.